Returns & Refunds Policy

Effective Date: July 19, 2025

At SugarEase™, your satisfaction is our priority. We stand behind the quality of our products and want you to feel confident in trying them. If for any
reason you're not fully satisfied with your purchase, we offer a simple and straightforward refund process. This policy explains how you can return
your product and request a refund, as well as what to expect along the way.

We believe in giving our customers time to evaluate our product. That's why we offer a 60-day money-back guarantee from the date of your
original purchase. Whether the product is unopened, opened, or used, you may request a refund within that window by following the steps outlined
below.

Eligibility for Refunds

To qualify for a refund:

A. The product must have been purchased directly from sugarease.net
B. Refund requests must be made within 60 days of the original purchase date
C. Products damaged through misuse, negligence, or improper storage are not eligible
D. Refunds are limited to one return per customer per product
E. Repeat refund requests from the same customer may be denied at our discretion
F. Orders placed via third-party sellers are not covered under this policy — you must contact the original seller for assistance

How to Request a Refund

Start by contacting our refund department via email. All refund requests must be submitted in writing so they can be properly tracked and
processed.

Email: support@sugarease.net

Subject line: “Refund Request – [Your Order Number]”

Please include the following in your email:

• Your full name
• The email address used for the order
• Your order number (if available)
• A short explanation for the refund (optional but helpful for quality improvements)

You will receive a response within 1–2 business days with authorization and return instructions.
Do not send your product back until you've received confirmation and our return address details.

Return Instructions

Once authorized, you’ll be asked to mail the product (sealed, opened, or empty) to our return center:

SugarEase™
19655 East 35th Drive, Suite #100
Aurora, CO. 80011, USA

We recommend using a trackable shipping service, as we are not responsible for lost or damaged items during transit. Customers are responsible for
return shipping costs.

Please include your original packing slip or a note with your full name, email, and order number inside the package. Returns without proper
identification may result in delays or denial.

Processing Your Refund

Once the returned product is received and inspected, we’ll begin processing your refund. Refunds are issued to the original payment method used at
checkout.

• Processing typically takes 5–7 business days, depending on your payment provider
• Original shipping charges (if any) are not refundable
• If you received a damaged product, please contact us before sending anything back so we can determine whether a replacement or expedited
  resolution is more appropriate

Additional Terms

To maintain fairness and prevent abuse:

• We may deny refunds for excessive or suspicious return activity
• We may request proof of purchase or additional documentation in certain cases
• This policy is subject to change at any time without notice. Any changes will be reflected on this page with a revised effective date

By purchasing, you agree to the terms of this Returns & Refunds Policy.

Contact

If you have any questions or need help with a return, contact us at:
Email: support@sugarease.net
Please include your order details to ensure fast and efficient support.